Frequently asked questions
Is it really free to get a quote?
Yes. Submitting a job request costs nothing and doesn't obligate you to book anything. If a match is found, that pro reaches out directly to discuss the job and their price for it.
Is Larken Connect itself an electrician or plumbing company?
No. Larken Connect is a matching service — we connect you with one licensed local pro from a small, vetted group. We're not the ones doing the electrical or plumbing work, and we don't set or collect payment for the job itself; that's agreed directly between you and the pro.
How is this different from sites where five pros call me?
Your request goes to one pro at a time, from a small group capped at 4–6 pros per borough, rather than being sold to every company in the area at once. That's the whole point — one call back, not a pile of cold calls.
How fast will someone contact me?
We review your request, then offer it to a pro in your group. Urgent requests go to the whole group at once. If a pro doesn't respond within about two hours, we offer your request to the next one.
Are the pros licensed and insured?
Every pro's license and insurance are checked before they can receive requests. If you have any doubt about a specific job, it's always fine to ask the pro directly for their license number when they call.
What boroughs do you cover?
All five NYC boroughs — Manhattan, Brooklyn, Queens, The Bronx, and Staten Island — for both electrical and plumbing work.
What if no pro is available in my borough yet?
Some borough groups are still small or just getting started. If no pro is available right away, your request stays open for 30 days and is offered to the next pro who joins your borough's group.
Do I need a licensed electrician for panel or wiring work in NYC?
Electrical work in NYC generally needs to be done by a licensed electrician, and requirements can depend on the specific job — every electrician in our network is licensed, so you don't have to sort that out yourself.